COUP

Terms of Service

Accept and Commitment Therapy Sessions
  1. Booking and Payment:

   – Clients are required to book sessions through our online booking service.

   – Payment must be made in full at the time of booking, unless otherwise arranged.

  1. Cancellation and Rescheduling Policy:

   – Clients may cancel or reschedule sessions up to one week (7 days) prior to the scheduled session at no cost.

   – Cancellations or rescheduling requests made less than one week (7 days) prior to the scheduled session may be subject to a fee of 25% of the session cost.

   – Cancellations or rescheduling requests made less than one day (24 hours) prior to the scheduled session may be subject to a fee of 50% of the session cost.

   – Refunds for cancelled sessions will be issued according to our refund policy.

  1. Confidentiality:

   – All information shared during sessions is confidential and will not be disclosed to third parties without the client’s explicit consent, except as required by law.

   – The privacy and data protection policies of our online booking service apply to the booking process and any information provided by clients through the platform.

  1. Scope of Services:

   – Sessions will be conducted remotely via video conferencing or phone, as arranged with the client, or in-person at our rooms in Chatswood, NSW.

   – The duration and frequency of sessions will be determined based on the client’s needs and goals.

  1. Client Responsibilities:

   – Clients are responsible for attending scheduled sessions on time and being prepared to actively participate.

   – Clients agree to communicate openly and honestly and to complete any assigned tasks or exercises between sessions.

  1. Limitation of Liability:

   – We are not liable for any outcomes or consequences resulting from the sessions.

   – Sessions are not a substitute for psychiatric therapy or medical treatment.

  1. Termination of Services:

   – Either party may terminate the coaching relationship at any time by providing written notice to the other party.

   – In the event of termination, any remaining prepaid sessions will be refunded according to our refund policy.

  1. Governing Law:

   – The laws of New South Wales govern these terms of service, and any disputes arising from or related to the services shall be resolved in accordance with the laws of New South Wales.

By booking a session online, clients acknowledge that they have read, understood, and agree to abide by these terms of service.

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